Studio Display issue prevents some owners from updating their monitors

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A lot of Apple Studio Show house owners are having bother updating their monitor’s firmware, with some requested to take their $1,599 display in for servicing.

The Apple Studio Show is uncommon for a monitor, because it makes use of iOS as its working system to perform. Like different Apple {hardware}, it will be up to date with new firmware, however some customers are encountering points when attempting to take action.

Posts on the Apple help discussion board reveal plenty of individuals who can not carry out an replace of the firmware. In some circumstances, customers see the message “Apple Studio Show firmware replace couldn’t be accomplished. Attempt once more in an hour. If the issue persists, contact a licensed Apple service supplier.”

Others have additionally seen that the firmware set up is tried, nevertheless it solely completes the “Making ready” part partway, and never concluding.

In a single occasion the place a consumer tried to contact Apple for help, they had been knowledgeable to take the monitor to their native Genius Bar to try to pressure the replace. Nevertheless, they had been quoted a turnaround time of between 24 and 48 hours for the repair, reasonably than an anticipated faster decision.

Some posts on the Macrumors boards discussing the difficulty consider the issue may very well be a server-side difficulty, because it pertains to failed downloads of the software program. One consumer claimed an try by a Genius Bar worker to replace a demo Studio Show of their native Apple Retailer additionally did not replace.

Apple has but to formally touch upon the issue, however a server-side difficulty would presumably be one which may very well be mounted with none additional intervention by customers.

The power to replace the monitor is necessary, as new firmware can be utilized to fine-tune options, repair bugs, and add new parts. For instance, the webcam high quality of the Studio Show have been attributed to a software program bug, which may very well be mounted as a part of a software program replace.

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