Enterprise mobility 2022: UEM adds user experience, AI, automation

The previous two years have seen mobility administration tackle a higher significance than ever within the enterprise. As distant and hybrid work fashions take maintain at many organizations, “mobility administration” has expanded its which means from administration of cellular units to administration of all units utilized by cellular workers, wherever they occur to be working from.

Unified endpoint administration (UEM) has turn out to be a strategic know-how on the middle of firms’ efforts to manage this more and more complicated surroundings. Basically combining enterprise mobility administration (EMM) instruments with PC administration instruments, UEM platforms assist firms handle and shield a variety of units together with smartphones, tablets, laptops, and desktop computer systems throughout a number of working programs — all from a unified interface.

“With distant and hybrid work right here to remain, having a cloud-powered, unified endpoint technique and toolset is vital to staying forward of updates and safety dangers,” says Dan Wilson, senior director and analyst at analysis agency Gartner. “We’re additionally seeing a rise in curiosity round UEM instruments managing macOS and Linux endpoints, as a part of continued efforts to consolidate instruments, groups, and related expertise.”

What the UEM market seems like

The UEM market is dominated by about a dozen main distributors. It’s not seeing many new gamers enter the fray, Wilson says. “Nonetheless, [smaller] distributors providing merchandise and capabilities for particular use instances are gaining consideration,” he says.

Such use instances embrace managing frontline employee units, sensors and sensible units utilized in logistics and transportation, kiosk units, Web of Issues (IoT) endpoints, industrial drones, and wearables, he says. “These should not usually out there from the mainstream UEM instruments,” Wilson says.

[ How to choose the right UEM platform ]

The few new entrants into the UEM market are usually firms targeted on small and midsized companies (SMBs), says Andrew Hewitt, senior analyst at Forrester Analysis. “We anticipate that market to basically rework into a brand new market within the subsequent two to a few years,” Hewitt says. “What that appears like is difficult to say at this level.”  

Pricing of UEM platforms stays roughly steady, Hewitt says. “I nonetheless routinely see anyplace between $1 and $10 per consumer monthly,” he says. “There’s a mixture of each per-user and per-device pricing on the market, with per-user pricing more and more widespread. Nonetheless, I do not see main modifications in the case of pricing. One new pattern is offering particular pricing for frontline staff, which just a few of the UEM suppliers now have at the moment.”

Whereas listing costs for UEM platforms should not altering, some distributors are getting extra aggressive with reductions, Wilson says. “New SKUs and bundles are being created to draw smaller or budget-conscious clients,” he says. 

[ Free download: UEM vendor comparison chart 2022 ] 

Rising tendencies for 2022 

Forrester sees just a few main tendencies rising for UEM this 12 months, Hewitt says. One is the rise of consumer expertise administration inside UEM instruments. The usage of end-user expertise monitoring (EUEM) will turn out to be extra widespread amongst organizations, he says. 

This includes amassing telemetry from endpoints for the needs of benchmarking end-user expertise, remediating points, and amassing worker suggestions. “As enterprises proceed to attempt to enhance worker expertise for hybrid work, these expertise administration capabilities will turn out to be more and more helpful, particularly when mixed with current instruments in home,” Hewitt says. 

One other pattern Hewitt notes is an acceleration of “trendy administration,” a technique to handle endpoints in a unified method with out compromising the safety of the endpoints. “The pandemic pressured many IT choice makers to modernize their endpoint administration methods to higher serve distant staff,” he says. “We’re now seeing massive strikes to assist trendy administration, and the UEM distributors are making it more and more straightforward to take action with new migration instruments.” 

Along with these developments, Hewitt expects to see a higher give attention to remote-first administration capabilities with UEM, “particularly in the case of visibility over at-home endpoints and improved patching through the web,” he says.  

“I would additionally anticipate to see a higher give attention to enhancing deployment automation, offering a totally automated deployment service that features areas beforehand not included, reminiscent of BIOS [basic input/output system] configuration, consumer personalization, and third-party app deployment,” he says. 

Gartner’s Wilson factors to lots of the similar tendencies. “We anticipate main UEM instruments will proceed to attempt to consolidate workloads and develop options to incorporate expertise administration, automation, patching, vulnerability and threat administration, configuration administration, safe distant entry, and distant management,” he says. 

Safety and endpoint administration unite

One other main pattern Forrester emphasizes for 2022 is the continued convergence of endpoint administration and endpoint safety. Some UEM distributors have acquired endpoint detection and response (EDR) suppliers in recent times, Hewitt notes. “Along with integrating these instruments, we’re seeing extra curiosity amongst distributors to supply mixed administration and safety capabilities inside a single platform,” he says. 

What this implies for patrons is extra consolidation of instruments, fewer brokers — software program instruments that monitor threats and vulnerabilities — on endpoint units, and a rising want to enhance collaboration between IT operations and safety groups, Hewitt says. 

Phil Hochmuth, program vice chairman, enterprise mobility at IDC, highlights the unification pattern as nicely. PC administration know-how will more and more appear to be cellular system administration (MDM) as trendy endpoint administration adopts MDM protocols and architectures for software program supply, he says.  

“Automated unified endpoint patching — particularly third-party app patching — shall be troublesome to attain,” Hochmuth says. “Endpoint administration groups will more and more tackle endpoint safety roles as this line blurs. To deal with these tendencies, we’re advising enterprises to maintain ‘conventional’ endpoint choices open for end-user endpoint administration, with a watch towards trendy administration.” 

IDC is emphasizing the significance of a “single pane of glass” performance throughout a number of working programs and system kind components, Hochmuth says. “We’re seeing and inspiring extra integration of UEM know-how into each end-user computing operations groups and safety operations,” he says.

AI, ML, and automation on the rise

Mobility consultants anticipate synthetic intelligence (AI), machine studying (ML), and automation to play more and more essential roles in UEM platforms. 

“Analytics is turning into an more and more in style characteristic being launched by UEM distributors,” Hochmuth says. “That is the power to collect knowledge and telemetry from managed endpoints and placing that knowledge into usable reviews and workflows pushed by automation and AI.” 

As a result of AI and ML capabilities are comparatively new, “it should take time to show to IT directors that the insights and suggestions [made by AI/ML] are full, correct, and dependable,” Wilson says. “However the sky is the restrict on what will be carried out to remove repeatable, mundane duties. We additionally anticipate to see ML play into higher threat and vulnerability evaluation to drive higher prioritization of and eventual automation of software program updates and patching.” 

There’s a super want for self-healing of endpoint units at the moment, “and AI performs a big function in that by bringing the endpoint again into compliance with its preliminary configuration,” Hewitt says. “We additionally see an AI play in the case of proactively enhancing expertise or stopping points from occurring that disrupt workers.” 

It will require important coordination and historic information of consumer conduct, Hewitt says, “nevertheless it’s one thing that may enhance enterprises’ means to foretell and resolve points earlier than they occur.” 

Learn subsequent: 

This story was initially revealed in June 2015 and most lately up to date in Might 2022. Click on by way of to subsequent pages to see how mobility administration has developed over time.

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