Atlassian Cloud outage hits 400 customers

Having by accident deleted its personal merchandise and third-party functions throughout scheduled cloud upkeep, Atlassian is continuous full restoration for about 400 clients. Nonetheless, a full restoration could take so long as two weeks, the corporate mentioned on April 12.

As a part of scheduled upkeep on chosen cloud merchandise on April 4, Atlassian ran a script to delete legacy knowledge from a deprecated service. However the script erroneously deleted websites, related merchandise, customers, and third-party functions. Atlassian mentioned it maintains intensive backup and restoration programs and there was no knowledge loss for purchasers restored to this point, although some clients have reported knowledge loss from as much as 5 minutes previous to the incident. Engineers are working to realize full and protected restoration for roughly 400 clients.

“We all know this outage is unacceptable and we’re totally dedicated to resolving this,” Atlassian mentioned in a press release. The incident was not the results of a cyberattack and there was no unauthorized entry to buyer knowledge. The corporate mentioned it was taking steps to stop any future incidence. As of Tuesday night, April 12, the corporate had restored service to roughly 45% of shoppers impacted.

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